Post by twetch#4324

18FG3f…HdrQ Key · twetch

Is the customer always right?

Absolutely not,

but...the decision to listen and learn from them is.

You're never going to win if your definition of success requires you to convince your customers that they're wrong.

What the chain says
Block
633 998
Time
2020-05-08T14:49:49Z
Signer
18FG3fW2nfsoaf7mKRDVtwMgKP8MGaHdrQ
App
twetch
Type
post
Content type
text/plain
Name in tx
twetch#4324

Fields the transaction did not carry are omitted. Open the payload to see the bytes as stored.

Signed by 18FG3fW2nfsoaf7mKRDVtwMgKP8MGaHdrQ Verified

Replies (2)

1DssKr…xXd8 Key · twetch
Replying to@18FG3f…HdrQ

You just tell him "you're not my customer", and you're done with dilemma.

18FG3f…HdrQ Key · twetch
Replying to@1DssKr…xXd8

If that's the right answer. And you're right...sometimes it's a perfect response. But sometimes, it's more profitable and satisfying to simply make them feel seen in a way that dissolves the problem without self-compromise.